His View: Mandatory Gratuities Hurt Quality of Service
My Op-Ed ran in today’s Moscow-Pullman Daily News. Enjoy! I am not a fan of the oxymoronic “mandatory gratuity.” The move in Washington State and by some Moscow restaurants to shift to mandatory gratuity changes the entire dynamic of food service in those restaurants. Incentives matter, and the waitstaff in these restaurants are less incentivized […]
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